Refund and Return Policy
Last updated: August 2026
Pre-order and deposit policy
Some products are available for pre-order before stock arrives. When you place a pre-order, you are reserving your product from the next batch. Your payment secures your place in the queue.
If a pre-order is delayed beyond the stated time, you can request a full refund at any time. No questions asked.
Damaged or incorrect orders
If your order arrives damaged or is not what you ordered, message us on WhatsApp within 48 hours of delivery with a photo. We will replace the item or refund you in full.
Product quality
Every batch is third party lab tested to 99%+ purity. If you have a genuine quality concern, contact us within 7 days of delivery with your lot number and we will sort it out.
No returns on opened products
For safety and hygiene reasons, we cannot accept returns on opened vials. Unopened, sealed products can be returned within 7 days of delivery in their original packaging.
How refunds work
Refunds are issued to the same method you paid with. Instapay refunds go back to your Instapay. Card refunds go back to your card. Refunds are processed within 5 business days of approval.
Contact
Message us on WhatsApp at 01017187059 for any refund or return request.